Refund Policy
Refund Policy
Last updated: May 16, 2024
At Solar Planter Lamp, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item(s) to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@solarplanterlamp.com within 30 days of receiving your order.
- Provide your order number and a brief explanation for the return.
- Our team will review your request and, if approved, will issue you a Return Merchandise Authorization (RMA) number and provide instructions on how to send back your item(s).
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged or defective (see section 6).
4. Refund Method and Processing
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solarplanterlamp.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs. We may provide a pre-paid return label for damaged/defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarplanterlamp.com to initiate the process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@solarplanterlamp.com.
9. Contact Information
For any questions regarding our Refund Policy, please contact us:
Email: support@solarplanterlamp.com